What We Collect and Why We Collect It
When you open an account with us, we collect the information needed to verify your identity and process payments — your name, contact details, and the wallet reference associated with your bKash, Nagad, or Rocket transaction. We do not store your full mobile banking PIN or
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wallet password at any point. Payment data is handled through encrypted channels, and the reference numbers generated during a Nagad or Rocket transfer are kept only as long as necessary to confirm the transaction and resolve any disputes. We also collect device and session data —
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such as your browser type, IP address, and login timestamps — to detect unauthorised access and keep your account safe. This data is not used for marketing profiling. When you use bKash to fund your account, the transaction reference is linked to your account record for
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verification purposes and retained according to our standard data-retention schedule. You can ask us to clarify what we hold at any time by contacting support. Availability of our services depends on local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.