Reference

What You Agree To When You Use 111bate

These terms set out the rules that apply to your 111bate account — from how you open it, to how deposits via bKash, Nagad, and Rocket are handled, to what happens if you need to close it.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law and region dependentOne account per personTerms updated with notice
111bate What You Agree To When You Use 111bate
TERMS CONTACT

Reach Us About These Terms

If a clause in these terms is unclear, or if you believe your account has been handled in a way that contradicts what is written here, contact our support team directly. We can clarify policy wording, explain a specific account decision, or escalate a wallet dispute on your behalf. Provide your account reference and the relevant transaction ID when you write.

Live Chat Open the chat widget from your account dashboard. Our team can pull up your account, review recent bKash, Nagad, or Rocket transactions, and explain any term that applies.
Email Support Write to our support address with your account ID and a brief description of the terms question. We respond to policy queries in the order they are received.
Help Centre The Help Centre holds the current version of these terms alongside wallet deposit steps and account verification requirements for Bangladesh.
ACCOUNT INTEGRITY

How We Handle Your Account Under These Terms

These terms are not just policy text — they describe how we actually operate your account. Verification, wallet linking, session security, and account closure each follow the steps written here. If something does not match, we want to know.

Wallet Verification

When you link bKash, Nagad, or Rocket to your account, we verify that the wallet number matches the name on your account before any withdrawal is processed.

Account Security

Your account login is protected by OTP verification sent to your registered mobile number. We do not store your wallet PIN or share account credentials with third parties.

Data Retention

We keep your account records, including deposit and withdrawal history from bKash, Nagad, and Rocket, for the period required under applicable laws of your eligible region.

Terms Change Notice

When we revise these terms, we post an update notice on your account dashboard. You have the right to close your account before the new terms take effect if you do not agree.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work in practice — from wallet deposits to account closure and everything in between.

Access and eligibility depend on your local law and the region you are in. These terms apply to all active accounts, but local rules always take precedence where they differ from what is written here.

Any wallet balance in a suspended account is handled under the withdrawal policy current at the time of suspension. Contact support with your account ID and the wallet transaction reference to start the review process.

No. These terms allow one account per person. Duplicate accounts may be closed and balances held pending a review. If you have accidentally created two accounts, contact support to resolve it before any funds are affected.

We post a notice on your account dashboard when terms change. The revised version is dated so you can see exactly what changed. Continuing to use your account after that date means you accept the updated terms.

Reach out via live chat or email with your account reference and the specific term you are questioning. We will review the account action and respond with a written explanation.

The deposit terms in this document cover all three wallet methods — bKash, Nagad, and Rocket — under the same rules. Each wallet provider also has its own separate service terms that apply to the transfer on their side.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.